Damaged or Defective Items
At Dragon Ball Clothing Store, we prioritize the quality and satisfaction of our customers. If you receive a damaged or defective item, we are committed to making things right. Please contact our customer service team within 7 days of receiving your order to report the issue. You will be required to provide proof of the damage or defect, such as photographs. Once your claim is validated, we will offer a replacement or a full refund. Please note that shipping costs are non-refundable, and only the price of the product will be refunded.
Non-Refundable and Non-Exchangeable Items
Please note that we do not offer refunds or exchanges for any items unless they are proven to be damaged or defective upon receipt. This is due to the specific production methods we use for all our products. We encourage you to carefully review your order before finalizing your purchase to ensure you are selecting the correct size, color, and style.
Why Does My Item Look Different from the Picture?
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Variations in color, style, or texture may occur due to differences in screen resolution, monitor settings, and lighting conditions. Additionally, most of the product images displayed on our site are mockups or templates intended to showcase our designs. These mockups may not perfectly represent the final product. We recommend reviewing product descriptions carefully and setting realistic expectations when making your purchase. If you have any specific questions about a product, feel free to reach out to our customer service team for further clarification.
Order Cancellations
We understand that sometimes changes need to be made after an order is placed. Order cancellations are possible only if the order has not yet been shipped. Please contact our customer service team as soon as possible to request a cancellation. A cancellation fee of 10% of the order total will be charged. Unfortunately, once an order has been shipped, it cannot be canceled.
By placing an order with us, you acknowledge and agree to this refund and returns policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to reach out to our customer service team for assistance.